LETTERS FROM THE GLOBAL PROVINCE
GLOBAL PROVINCE - Home - About This Site - Agile Companies - Annual Reports - Best of Class - Best of theTriangle - Big Ideas - Brain Stem - Business Diary - Dunk's Dictums - Global Wit & Worldly Wisdom - Gods, Heroes, & Legends - Infinite Bookstore - Investor Digest - Letters from the Global Province - Other Global Sites - Poetry & Business - Scenes from the Global Province - A Stitch in Time - Two Rivers
-new- What Do Customers Want (April 23, 2014)
"...the gap between customer and provider does not just occur in the rather intangible world of professional services. Big industries, such as banking, cellphone service providers, and and credit cards, trot out product and service packages that fall wide of the mark—with features that fit the convenience or easy-profit desires of the provider, but have little to do with the customer." To read more, click here.
Quick Fixes (April 17, 2014)
"...commonsense people who do not buy into kooky theories look for simple, you-can-do-it patches that will make life easier and make us a bit more fleet footed in a world that wants to tie us up in knots." To read more, click here.
Just a Few Good Deals (March 26, 2014)
"So, dear reader, if you spot a good deal, please let us know. We will cherish the news and pass it along." To read more, click here.
The Quick Sands of Puerto Rico (March 5, 2014)
"Despite the dross, the Dorado Beach Property is wonderful and well worth staying at if you can afford the tariff. Marriott is charging ultra-high luxury prices for a middling hotel. But underneath it all lie some wonderful comforts." To read more, click here.
Tom Canning at War (February 18, 2014)
"We thought we knew all there was to know about Tom. That life for him was summed up sitting around the family piano singing Rogers and Hammerstein songs." To read more, click here.
Selling by Subterfuge (January 15, 2014)
"We have said elsewhere that in this post-mass manufacturing era the challenge is not only to fashion an article that seems to be one of a kind but to convey it to the customer so magically, so personally, and so incandescently that it has a one of a kind feel which is as special as the product itself. " To read more, click here.
Striking the Right Note (January 1, 2014)
"But all the physicists and psychologists and engineers in the world cannot achieve the pacing and humor and heartfelt meaning that goes into striking the right note if triviality clouds our brains and coats our sentences." To read more, click here.